Syfuzzaman Lavlu ✔ Verified

Operational Excellence at Pathao Fintech | 10+ Years in CX Strategy, QA & Training Optimization | Ex Grameenphone | Reporting and Dashboard Specialist · Pathao Fintech

12+ years experience 📍 Dhaka Bangla, English 💻 Online 🏢 Offline Available

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Availability

Available Days

Mon Tue Wed Thu Fri Sat Sun

Delivery

💻 Online 🏢 Offline

Available Time

3 PM to 9 PM

Status

Available

About

Experienced in customer experience, training, and quality assurance, I have over ten years of expertise in these areas, along with operations. Recently served as Operational Excellence, Central Ops at Digital Payments Limited (Pathao Fintech), I focus on enhancing service quality and team development. I aim to leverage my skills to drive organizational success and further my career in customer experience management. Additionally, I bring strong expertise in reporting and dashboard management, enabling data-driven decision-making and performance optimization.

Working Industries

FintechTelecom

Areas of Expertise

Training and DevelopmentCustomer Service & Experience

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